The Risks of Moving your Contact Center Operations to the Cloud
There’s a lot of architecture and hardware involved with Contact Centers operations. Especially those which have evolved over time and maintain legacy CRM and CTI elements such as DEC VAX,...
View ArticleWhy Contact Center Operations Can’t Be Ahead of the Curve
Isn’t it great to have a plan? Or a roadmap, even – or maybe a long-term strategy. Plans are great, aren’t they? Plotting where you are, where you are going – how you are going to get there. Then...
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